Terms & Conditions

1. Agreement to Terms

These Terms of Service (“Terms”) constitute a legally binding agreement between you and Amass Clientele, LLC (“Amass Clientele,” “Company,” “we,” “us,” or “our”) concerning your access to and use of the amassclientele.com website, our AI voice agent platform and application, and any related services (collectively, the “Services”).

By accessing or using our Services, you agree that you have read, understood, and agree to be bound by these Terms. If you do not agree with these Terms, you must not access or use our Services.

2. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify you of material changes by posting the updated Terms on this page, updating the “Last Updated” date, and sending an email notification to account holders for significant changes.

Your continued use of our Services after changes are posted constitutes acceptance of the modified Terms.

3. Eligibility

You must be at least 18 years old to use our Services. By using our Services, you represent and warrant that:

• You are at least 18 years of age.
• You have the legal capacity and authority to enter into these Terms.
• If using our Services on behalf of a business, you have the authority to bind that business to these Terms.
• You will comply with these Terms and all applicable laws and regulations, including telemarketing laws.

4. Account Registration and Security

Creating an Account

When you create an account, you agree to provide accurate, current, and complete information, and to maintain and update that information as necessary. You are responsible for all activities that occur under your account.

Account Security

You are responsible for maintaining the confidentiality of your account credentials and for restricting access to your account. You agree to notify us immediately at info@amassclientele.com of any unauthorized use of your account.

5. Description of Services

Amass Clientele provides AI-powered voice agent technology for home services businesses. Our Services include:

• AI voice agents that handle inbound and outbound phone calls on behalf of your business.
• Lead qualification, appointment booking, and customer follow-up.
• Integration with third-party CRM platforms, calendars, email services, and SMS messaging systems.
• A dashboard for monitoring call activity, managing leads, and configuring agent behavior.
• Custom script configuration, call routing, and pipeline management.

6. AI Voice Agent Requirements

Mandatory Disclosures

All AI voice agents deployed through our platform are required to comply with the following disclosure requirements. These requirements are non-negotiable and cannot be disabled or removed from agent scripts:

• AI Identity Disclosure: Every AI voice agent must disclose to the caller that it is an AI-powered assistant, not a human, at the beginning of each call. This disclosure is required by law in multiple jurisdictions, including California (SB 1001, AB 3030), and is a condition of using our Services.
• Call Recording Disclosure: Every AI voice agent must inform the caller that the call is being recorded at the beginning of each interaction. California and numerous other states require all-party consent for call recording. This disclosure is mandatory on every call regardless of the caller's location, as a matter of platform policy and legal compliance.

Customers may customize the specific wording of these disclosures to match their brand voice, but the substance of both disclosures must be present in every call. Failure to maintain these disclosures constitutes a violation of these Terms and may result in suspension or termination of your account.

Call Recording

All calls handled by our AI voice agents are recorded and may be transcribed. Recordings are stored securely and are accessible to the Customer through their account dashboard. Amass Clientele retains call recordings in accordance with the Customer's account settings and applicable legal requirements.

Customer Responsibility for Agent Content

Customers are responsible for the content and accuracy of the information their AI voice agents communicate, including business details, pricing, service descriptions, and scheduling availability. Amass Clientele is not liable for inaccurate information communicated by an AI agent due to incorrect or outdated configuration by the Customer.

7. Compliance with Telemarketing Laws

Customer Responsibility

Customers using Amass Clientele for outbound calls are required to comply with all applicable telemarketing laws and regulations, including the Telephone Consumer Protection Act (TCPA), the Telemarketing Sales Rule (TSR), and all applicable state and local regulations. It is the Customer's sole responsibility to ensure that outbound calling activities comply with these laws.

Prohibited Activities

When using Amass Clientele for outbound calls, Customers must not:

• Contact numbers listed on the National Do Not Call (DNC) Registry without prior express written consent or a qualifying existing business relationship.
• Fail to clearly identify the caller's identity, the purpose of the call, and provide accurate contact information.
• Use AI-generated calls without obtaining appropriate consent as required by applicable law.
• Place calls outside permitted hours (generally 8:00 AM to 9:00 PM local time of the recipient).
• Fail to honor opt-out requests or fail to add requesting individuals to an internal Do Not Call list within a reasonable time.
• Engage in misleading, deceptive, or fraudulent sales tactics.
• Contact emergency lines, hospitals, or other protected entities.

Penalties for Non-Compliance

Violations of telemarketing laws can result in significant fines and legal actions. Customers are solely responsible for any penalties arising from non-compliant activities. Amass Clientele is a technology provider and does not assume responsibility for Customer-initiated calls or campaigns.

8. Fees, Billing, and Payment

AC Genius Setup and Configuration

Amass Clientele offers AC Genius, a professional setup and configuration service for AI voice agents. AC Genius includes custom AI agent building, script development, CRM and calendar integration, call routing configuration, and optimization tailored to your business.

AC Genius may be purchased at initial onboarding and at any time thereafter for additional agent builds, new campaign configurations, or reconfiguration of existing agents. Each AC Genius engagement is scoped and priced based on the complexity of the work requested.

All AC Genius fees are non-refundable once billed, regardless of usage or campaign outcomes. This applies to both initial and subsequent AC Genius engagements. By submitting payment for any AC Genius service, you acknowledge and agree that the service is considered rendered and consumed upon initiation of the setup work. No partial or full refunds will be issued for AC Genius fees under any circumstances.

Subscription Plans

Customers subscribe to a monthly plan that includes a predetermined allocation of AI talk-time minutes. Subscription fees are billed monthly on a recurring basis to the payment method on file.

Smart Refills (Auto Top-Up)

Smart Refills are enabled by default to ensure uninterrupted AI calling operations. When active, Smart Refills automatically purchase additional minutes when your balance runs low before your next renewal date, charged at the rate associated with your current plan.

Customers have full control to enable or disable Smart Refills at any time via their account settings. If Smart Refills are disabled and your balance reaches zero, AI operations will pause until additional credits are manually added or your subscription renews.

All credits purchased through Smart Refills are non-refundable, even if unused, unless a confirmed technical fault or system error occurred as validated by our support team.

It is the Customer's responsibility to monitor credit usage, manage Smart Refill preferences, and ensure service continuity.

Free Trial

New Customers may be eligible for a free trial period, subject to the terms and conditions in effect at the time of enrollment. Trial terms, including duration and usage limits, will be communicated at the time of sign-up. After the trial period ends, Customers will be automatically enrolled in a monthly subscription plan unless a cancellation is submitted through the account dashboard prior to the end of the trial. Once billing occurs, standard refund terms apply.

Payment Information

It is your responsibility to ensure that your payment information is accurate and up to date. Failed payments may result in suspension of Services.

9. Referral Program

Amass Clientele may offer a referral program from time to time. If a referral program is active, the specific terms, eligibility conditions, and reward structure will be communicated through the platform or website. Referral rewards, if offered, are non-transferable and cannot be redeemed for cash or credit unless otherwise stated.

10. Third-Party Integrations

Customer-Initiated Integrations

Our Services allow Customers to connect third-party platforms including CRM systems, Google Calendar, email services, and SMS messaging tools. When you connect a third-party integration:

• You authorize Amass Clientele to access and process data from that platform as necessary to provide the Services.
• You are responsible for ensuring that your use of the integration complies with the third-party platform's terms of service and privacy policy.
• Amass Clientele is not responsible for the availability, accuracy, or functionality of third-party platforms.

Google Calendar Integration

If you connect your Google account, you authorize us to access your Google Calendar data to check availability, create events, modify events, and delete events as part of scheduling workflows. All use of Google Calendar data complies with the Google API Services User Data Policy, including Limited Use requirements. You may disconnect your Google account at any time from your account dashboard.

11. Intellectual Property

Our Content

Unless otherwise indicated, the Services and all content, features, and functionality (including text, graphics, images, logos, designs, software, and documentation) are owned by Amass Clientele, LLC and are protected by United States and international copyright, trademark, and other intellectual property laws.

License to Use

We grant you a limited, non-exclusive, non-transferable, revocable license to access and use our Services for your business purposes in accordance with these Terms.

Restrictions

You may not:

• Reproduce, distribute, or create derivative works from our content, platform, or technology without written permission.
• Reverse engineer, decompile, or disassemble any aspect of our platform or AI technology.
• Use our Services for any illegal or unauthorized purpose.
• Attempt to gain unauthorized access to our systems or networks.
• Interfere with or disrupt the Services or connected servers.
• Use automated systems (bots, scrapers) to access our Services outside of authorized integrations.
• Resell, redistribute, or commercially exploit our Services or technology without authorization.
• Remove copyright or proprietary notices from any content.

Customer Content

Customers retain ownership of their business information, scripts, and data uploaded to the platform. By uploading content, you grant Amass Clientele a non-exclusive, worldwide, royalty-free license to use, process, and store that content solely as necessary to provide the Services.

User-Generated Content

If you submit content to us (such as testimonials, feedback, or reviews), you grant us a non-exclusive, worldwide, royalty-free, perpetual license to use, reproduce, modify, and display such content in connection with our Services and marketing.

12. Confidentiality

Confidentiality Obligation

Any proprietary or confidential information shared between you and Amass Clientele, including business strategies, customer data, AI configurations, financial information, and platform tools, will be treated as confidential.

Customer Responsibility

Customers agree to keep any proprietary or confidential information provided by Amass Clientele secure and not share it with unauthorized parties.

Duration

This obligation of confidentiality survives the termination or expiration of your use of the Services.

Exceptions

Confidentiality does not apply to information that is publicly available through no breach of these Terms, disclosed with prior written consent from the owner, or required to be disclosed by law with prior notice given to the disclosing party where legally permissible.

13. Disclaimers

No Guaranteed Results

While we strive to provide high-performing AI voice agents, we make no representations or warranties regarding specific results, including call conversion rates, booking rates, revenue increases, or lead quality. Your results depend on numerous factors beyond our control, including your business operations, market conditions, pricing, service quality, and agent configuration.

No Professional Advice

The information provided through our Services is for general informational purposes only and is not intended as legal, financial, tax, or professional business advice. Customers should consult with appropriate professionals for business decisions.

Service Availability

Our Services are provided on an “as is” and “as available” basis. We make no warranties about uninterrupted availability, error-free operation, or that the Services will meet your specific requirements. We will use commercially reasonable efforts to maintain uptime but do not guarantee any specific level of availability.

Third-Party Services

We are not responsible for the availability, accuracy, or functionality of third-party platforms, CRMs, calendars, or other services that integrate with our platform.

14. Limitation of Liability

15. Indemnification

You agree to defend, indemnify, and hold harmless Amass Clientele, LLC and its officers, directors, employees, contractors, agents, and affiliates from and against any claims, damages, obligations, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from:

• Your use or misuse of our Services.
• Your violation of these Terms.
• Your violation of any applicable law, including telemarketing laws, recording consent laws, and AI disclosure requirements.
• Any claims arising from outbound calls or communications initiated through your account.
• Your violation of any third-party rights, including intellectual property rights.
• Inaccurate information communicated by AI agents due to your configuration.

16. Termination

Our Right to Terminate

We reserve the right to suspend or terminate your access to our Services at any time, with or without notice, for any reason, including:

• Violation of these Terms.
• Violation of telemarketing laws or failure to maintain required AI and recording disclosures.
• Fraudulent, abusive, or illegal activity.
• Non-payment of fees.
• Request by law enforcement or government agencies.

Effect of Termination

Upon termination, your right to use our Services immediately ceases. You remain liable for any fees incurred before termination. Leads, recordings, campaign history, and AI scripts associated with your account may be permanently deleted and are not recoverable. Provisions that by their nature should survive termination will remain in effect.

Your Right to Terminate

You may cancel your subscription at any time through your account dashboard. See our Cancellation and Refund Policy for details on the effects of cancellation.

17. Dispute Resolution

Informal Resolution

Before filing a formal claim, you agree to contact us at info@amassclientele.com and attempt to resolve any dispute informally through good faith negotiation.

Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law provisions.

Jurisdiction and Venue

Any legal action or proceeding arising out of or relating to these Terms shall be instituted exclusively in the federal or state courts located in Sonoma County, California. You consent to the personal jurisdiction of such courts and waive any objection to venue.

Arbitration

For disputes that cannot be resolved informally, you agree that the dispute shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association, conducted in Sonoma County, California. The arbitrator's decision shall be final and binding.

Exception: Either party may seek injunctive or equitable relief in court for intellectual property infringement or unauthorized access to the Services.

Class Action Waiver

You agree that any proceedings to resolve disputes will be conducted on an individual basis and not as a class action, consolidated action, or representative action. You waive the right to participate in a class action lawsuit or class-wide arbitration.

18. Electronic Communications

By creating an account or providing your contact information, you consent to receive communications from us electronically, including emails, SMS messages, and in-platform notifications for service-related updates, promotional offers, and reminders. You may opt out of promotional communications at any time by following the unsubscribe instructions or by contacting us. Message and data rates may apply to SMS communications.

19. General Provisions

Entire Agreement

These Terms, together with our Privacy Policy and Cancellation and Refund Policy, constitute the entire agreement between you and Amass Clientele regarding the use of our Services.

Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect.

Waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

Assignment

You may not assign or transfer these Terms without our prior written consent. We may assign these Terms without restriction.

No Agency

No agency, partnership, joint venture, or employment relationship is created between you and Amass Clientele as a result of these Terms.

Force Majeure

We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including acts of God, war, terrorism, natural disasters, pandemics, government actions, or internet service failures.

Data Security

We take commercially reasonable steps to protect your data. For full details on data security practices, see our Privacy Policy.

20. Contact Information

If you have questions about these Terms, please contact us:

21. Acknowledgment

By using our Services, you acknowledge that you have read and understood these Terms, agree to be bound by them, are legally capable of entering into this agreement, and will use our Services in compliance with all applicable laws.