Cancellation and Refund Policy

1. How Cancellation Works

You can give written notice to cancel any recurring subscription or monthly retainer at any time. Cancellation takes effect 90 days after we receive your notice. Until then, you pay every recurring charge that comes due.

To cancel

Use your Platform account (Settings > Billing > Cancel), or email [email protected] from the email address on your account. We may verify your identity before we process an emailed request. We confirm every cancellation in writing with the date it takes effect.

Your Services, campaigns, and Platform access remain active through the effective date. There is no cancellation fee on top of the charges that come due during the 90 days. If your Order sets an annual or other fixed term, any early-termination terms in that Order apply. For annual or multi-month terms, we send a renewal reminder before the renewal charge as required by applicable law.

2. Refunds

Recurring fees

Payments already made are non-refundable, including when you cancel. When cancellation takes effect, you lose any unused time left in the billing period and any unused credits or usage allowances. The only exceptions are the ones stated in this section.

Implementation and setup fees

Implementation and setup fees are non-refundable, including if you cancel before implementation work starts.

BookMoreJobs™ Growth Plan

The $997 you pay for the BookMoreJobs™ Growth Plan is non-refundable. There is one exception. If we cannot build your Growth Plan, for example because there is not enough data on your business or market, we refund the full $997. If you start Managed Services with us by December 31, 2026, we credit the full $997 to your first month's fees. If we decline to take you on as a Managed Services client, you keep your Growth Plan and your session with our team, and the $997 is not refunded.

Managed Services fees

Managed Services fees already paid are non-refundable, including for work not yet performed when cancellation takes effect. Where an Order includes defined performance commitments, any credits or make-goods are governed only by that Order.

Media spend and third-party costs

Advertising spend and third-party platform costs are charged by those platforms under their terms and are not refundable by us. By default, you own your ad accounts and the platforms bill you directly, so you can see your spend.

Usage credits

Purchased usage (such as call minutes, messages, or AI usage) is non-refundable. The exception is when we confirm that a technical fault on our side prevented delivery.

Our cancellation of an order

If we decline or cancel an order or engagement other than for your breach, we refund amounts paid for Services not yet delivered.

3. Account Data After Cancellation

Your account terminates when your cancellation takes effect. For 30 days after that, you can ask us to export your business data (leads, contacts, campaign history, reports). After those 30 days we may permanently delete account data in the ordinary course, subject to law and backup cycles. If you return later, you may be onboarded as a new client and a new implementation fee may apply.

4. Billing Concerns and Chargebacks

If a charge looks wrong, email [email protected] within 30 days of the transaction. We will review it promptly and in good faith. Initiating a chargeback without first giving us an opportunity to resolve the issue is a breach of our Terms of Service and may result in suspension of Services while the dispute is pending. Where this Policy leaves a refund decision to us, we make the final call in good faith. This does not limit any refund this Policy promises.

5. Changes to This Policy

We may update this Policy from time to time. We post the updated version with a new effective date. We tell active clients about material changes by email or in-Platform notice. Changes apply going forward.

6. Contact

Amass Clientele, LLC, 427 Mendocino Avenue STE 100, Santa Rosa, CA 95401. Email [email protected]. Website amassclientele.com.